Scale customer onboarding
Don't make customers wait for a call to get started
- Embed the checklist in-app to keep users coming to your app, not some other tool.
- Make it easy for customers to take action directly, and track progress automatically.
- Create a “multi-player” experience with account-checklists (not just user-checklists).
![Bento's inline guides natively adapt to different layouts, fonts, and styles](https://cdn.prod.website-files.com/60deeaff0e798e567389bbb8/652eeb31999c1fdc29174e8e_In-app%20home-1.jpg)
Notifications
Know when users make progress via Email and Slack notifications.
Account-level metrics
See which tasks a customer has completed (and who did it).
Tailor guides per account
Customize steps and even complete them on behalf of customers.
![Look up any customer in Bento and modify their guide content, or complete steps on a customers' behalf.](https://cdn.prod.website-files.com/60deeaff0e798e567389bbb8/652eeb3ab47b0eb17e6da488_In-app%20home.jpg)
Benefits
Reduce time to activation
- Allow customers to move at their own pace
- Decrease implementation time by 25-50%
- Identify key bottlenecks to keep iterating and refining the process
Features
Integrate the in-product experience into your workflow
- Create templates for different customer segments.
- Track progress through notifications and CRM integrations.
- Tailor next steps per account, and have it reflect immediately for all relevant users.
![Branching allows Bento's guides to dynamically update based on user choices.](https://cdn.prod.website-files.com/60deeaff0e798e567389bbb8/652eeb43ff93694ad1b16e53_Frame%2013.jpg)
![Jared Haynes at Ashby](https://cdn.prod.website-files.com/60deeaff0e798e567389bbb8/652ef3f3cd212c9e1695eebe_Ashby%20Headshot.png)
"Bento allows me to scale myself and the team. Having this automated and set-up so users login and get help right away has saved at least 2 hours per SMB customer. Our customers experience it as part of the product."
Jared Haynes
—
Scaled Customer Success, Ashby
Read the case study